Our Process
How We Protect Your Property
Property Guardians is not a rental management company. We do one thing: structural oversight and keyholder preservation for vacant beach homes. Here is exactly how that works — from your first call through every visit we make.
Structural Oversight Only
We do not manage rentals, coordinate guests, or handle bookings. Our sole mandate is the physical integrity of your property while you are away.
That focus is what makes our protocols rigorous. Every visit, every report, every response time commitment exists for one purpose: ensuring your home is exactly as you left it.
24 hrs
Storm response guarantee
100%
Digital documentation on every visit
0
Rental or guest management — ever
From First Call to Active Watch
Private Assessment
We learn your property before we ever hold a key.
Every engagement begins with a no-obligation private care assessment. We walk the property with you — or on your behalf — documenting the baseline condition of every structural system: roof, foundation, exterior envelope, HVAC, plumbing, and electrical.
- Full exterior and interior baseline inspection
- Identification of existing vulnerabilities or deferred maintenance
- Review of your preferred vendors and emergency contacts
- Discussion of visit frequency and reporting preferences
- Custom risk profile based on property location and exposure
Onboarding & Key Custody
Your property enters our system. Your key enters our vault.
Once you choose a plan, we complete a formal onboarding that establishes your property file, confirms your emergency contacts, and transfers key custody under our blind-key security protocol.
- Property file created with baseline photos and system documentation
- Emergency contact and vendor registry confirmed
- Key custody transferred under blind-key protocol
- First scheduled visit confirmed within 72 hours of onboarding
- Client portal access provisioned for report delivery
Active Watch
Scheduled visits. Consistent protocol. No surprises.
Active watch begins immediately. Every visit follows the same structured protocol regardless of season or weather — exterior structural check, interior systems verification, and a timestamped digital report delivered to you the same day.
- Exterior: roof, siding, foundation, windows, doors, drainage
- Interior: HVAC operation, plumbing fixtures, water intrusion, electrical panels
- Seasonal systems: storm shutters, sump pumps, dehumidifiers
- Timestamped photos of any condition changes or concerns
- Same-day digital report with annotated findings
Reporting & Response
You are informed. We handle the follow-through.
Every report is delivered digitally with timestamped photos. If a concern is identified, we contact you immediately and coordinate with your preferred vendors — or ours — to resolve it. Storm events trigger an automatic response visit within 24 hours.
- Digital report delivered same day as each visit
- Immediate owner notification for any urgent findings
- Contractor coordination on your behalf (per plan)
- Post-storm structural assessment within 24 hours
- Annual property condition summary included with all plans
Ironclad Blind Key Security
Your Key Is Never Linked to Your Address.
Every key we hold is stored in a commercial-grade key management system at a secure, undisclosed location. Keys are assigned an internal custody number — never your name, address, or any identifying information.
Key custody records are logged and audited. Access requires two-factor internal authorization. In the event of a lost or compromised key, your property address cannot be traced from the key itself.
We carry full general liability insurance. Any damage discovered during a visit is documented, photographed, and reported to you immediately.
No address on file with key
Commercial key management system
Two-factor internal access authorization
Full audit log of every key access
General liability insurance carried
Immediate notification of any incident
Ready to Put Your Property Under Watch?
Submit a private care assessment request and we will schedule a no-obligation walkthrough within one business day.